When you are attempting to repair a windshield, it’s no secret that there is a chance something could go wrong. Here is what you need to know to write a windshield repair disclaimer to protect yourself and your business in case something goes wrong during a job.
Remember that a windshield repair is indeed, a repair.This the first thing you should mention in your disclaimer. A customer’s windshield is already broken and you are attempting to fix it. Applying varying levels of pressure to something that is broken does come with the risk of further damage.
With first couple sentences you can get the scary stuff about potential cracks and damage out of the way. Now is the time to reassure your customers that this doesn’t happen very often.
Use language such as “very rare,” or “unlikely occurrence,” even throw in a percentage if you can back that number up. Just be sure not over emphasize the low risks, even if it’s the truth. At a certain point, too much emphasis on low risk can come off like red flag to a customer.
Here is the crux of the entire disclaimer, this is the part where you need to be clear for what you are, and are not liable. A standard practice for a disclaimer such as this is limit your liability to a refund for whatever you charged for the repair and nothing more.
This is fair since usually additional damage or cracks are outside of your control, but you do refund the cost of the job because you weren’t actually able to repair their windshield.
We’ve covered the three major sections of a windshield repair disclaimer and what to include. Here are some additional tips for when you actually sit down to write your own.
No one likes reading something that has a lot of complex language in it. In fact, it makes a lot of people uncomfortable. Don’t feel like you need to add complexity to your disclaimer to make it more “official.” Just keep it simple and easy to understand.
Don’t ask your customers to read through a novel just to get their windshield repaired. Your disclaimer should clock in at 2 paragraphs maximum. Hit the three sections we discussed above and wrap that thing up!
Lastly, here are a couple of example disclaimers being used by real windshield repair businesses. Use these as a guide for your business’ disclaimer
By using this guide and these examples, you should be able to craft a disclaimer in no time that will keep your windshield repair business protected. Take 30 minutes today to write yours, and stop risking a ton a of liability every time you perform a repair.